Terms of Service

1. The purpose of these Terms of Service (the “Terms”) is to set out the rights, obligations and responsibilities between Titan H Co., Ltd. (the “Company”) and its members, together with the conditions and procedures for using “Plazma English” (the “Service”), the online English education service operated by the Company.
2. These Terms apply to Members residing in Malaysia. Members residing in other countries are subject to the Terms for that country, which the Company publishes on the Service pages for each country.

1. “Service” means all services the Company provides through its website and learning portal, including 1:1 Classes, Group Classes, Single Lessons, AI Practice, learning materials and curriculum, and review features (class playback and transcripts).
2. “Member” means a person who has agreed to these Terms and entered into a service agreement with the Company.
3. “Student” means the Member who attends the classes, or the person designated as the learner by the Member (or by the Member’s legal guardian).
4. “Teacher (tutor)” means an instructor who delivers classes under a contract with the Company.
5. “Lesson Package” means the right to attend 1:1 Classes, sold as a package with a fixed class length (20, 30 or 40 minutes) and a fixed number of sessions (12, 36 or 72).
6. “Ticket” means the right to attend one Group Class or one Single Lesson.
7. “AI Practice Credit” means the right to use the AI practice feature for a fixed amount of time.
8. “Complimentary Benefits” means bonus class sessions, free Tickets, free AI practice time and other benefits included at no charge in a lesson package or granted free of charge by the Company.

1. The Company publishes these Terms on the initial screen of the Service (including linked screens) so that Members can review them easily.
2. The Company may amend these Terms to the extent that the amendment does not contravene applicable law, including the Act on the Regulation of Terms and Conditions (Republic of Korea) and the Act on Consumer Protection in Electronic Commerce (Republic of Korea).
3. Where the Company amends these Terms, it will announce the effective date and the reasons for the amendment at least 7 days in advance. Where the amendment is unfavourable to Members, the announcement will be made at least 30 days in advance and individual notice will also be given by electronic means such as email.
4. If a Member does not object before the effective date of the amended Terms and continues to use the Service, the Member is deemed to have accepted the amended Terms. A Member who does not accept the amended Terms may terminate the service agreement, in which case refunds are governed by Article 18.

Matters not provided for in these Terms are governed by applicable law : including the Act on Consumer Protection in Electronic Commerce (Republic of Korea), the Act on the Regulation of Terms and Conditions (Republic of Korea) and the Personal Information Protection Act (Republic of Korea) : and by the operating policies that the Company separately establishes and publishes (such as the class usage guide). Where an operating policy conflicts with these Terms, these Terms prevail.

1. The service agreement is formed when an applicant agrees to these Terms and applies for registration in accordance with the procedure set by the Company, and the Company accepts that application.
2. The Company may withhold or refuse acceptance in the following cases:
   • where another person’s information is misused or false information is submitted;
   • where the applicant’s service agreement was previously terminated for breach of these Terms;
   • where acceptance is otherwise impracticable for operational or technical reasons of the Company.
3. Children under 14 years of age may register only with the consent of their legal guardian, and the Company verifies that consent. Details are governed by the Privacy Policy.

1. Members must manage their own account (username and password) and may not transfer or lend it to any third party.
2. Members must update their account details (email address, phone number and the like) without delay when those details change. The Company is not responsible for any disadvantage arising from a failure to do so, such as not receiving class notifications.
3. Each lesson package is issued on the basis that classes will be attended by one registered Student; no third party other than the Student may attend classes in the Student’s place.

1. A Member may at any time apply to terminate the service agreement (withdraw) using the account deletion feature in the Service or through customer support.
2. On withdrawal, all lesson packages, Tickets and AI Practice Credits held by the Member lapse (expire). If any paid balance remains at the time of withdrawal, the Company will inform the Member of that fact and of the refundable amount, and the Member may apply for a refund under Article 18 before withdrawing.
3. Where a Member materially breaches these Terms (fraudulent payment, misuse of another person’s account, serious harm to a Teacher or another Member and the like), the Company may restrict use or terminate the agreement after giving notice. In urgent cases, notice may be given afterwards.
4. The personal data of a withdrawn Member is handled in accordance with the Privacy Policy and the retention obligations imposed by applicable law. A withdrawn Member may not re-register using the email address used at the time of withdrawal, and withdrawn accounts count toward the limit on the number of accounts per phone number.

1. The Company provides the following services:
   • 1:1 Classes : one-to-one video or audio classes with an assigned Teacher (20, 30 or 40 minutes × the number of sessions per week selected).
   • Group classes : small-group video classes.
   • Single Lessons : one-off 1:1 classes taken by booking.
   • AI practice : conversation practice and review with an AI tutor.
   • Learning materials and curriculum : learning content produced by the Company.
   • Review features : class playback (recording), transcripts and class feedback comments.
2. Detailed operating rules for each class type (booking, cancellation, delivery and the like) are published in the class usage guide within the Service; where they are changed unfavourably to Members, the announcement procedure in Article 3 applies.

1. Classes are delivered either as video classes (camera on) or audio classes (camera off), as chosen by the Student. There is no difference in the class fee between the two formats.
2. Classes are, as a rule, delivered using the Company’s own video class tool. If the Student wishes, the Student may request the use of an external video platform (ZOOM, Google Meet and the like) when applying for matching.
3. Classes delivered on an external video platform do not include class recording, playback, transcripts or AI feedback. The Company states this on the application screen.

1. The Company records the audio of classes delivered using its own online classroom, including audio-only classes with the camera turned off, for quality control and review features (playback and transcripts). Classes delivered through external calling or video tools are excluded.
2. Members consent to class recording when they register for the Service and when they pay for a lesson package; the Company separately obtains the consent of the Teacher taking part in the class.
3. Recordings and transcripts are made available to the Student of that class for review purposes, and the Company accesses them only to the extent required for quality control and for verifying disputes.
4. The original class recording is retained for 90 days from the class date and is then destroyed. Accordingly, “playback” is available only within 90 days from the class date. The Company displays the remaining period on the class history screen.
5. Transcripts generated from recordings, and learning analysis results, are retained separately as part of the learning history and remain available after the 90 days have passed. The retention period is governed by the Privacy Policy.
6. Members may not record classes, whether in audio or video, by any means other than the features provided by the Company (such as playback), and may not disclose or distribute them externally.
7. Exception for class quality review: audio or video recordings, KPI records and assessment reports specifically designated as evidence in a Teacher quality case are retained separately without a fixed deletion date. This evidence is used for quality review, corrective action, reassessment and dispute handling, with access restricted to authorised administrators. This separate retention does not extend the Student’s 90-day playback period.

1. The Company may change the content of the Service where operationally or technically necessary, and will announce material changes in advance.
2. The Company may temporarily suspend the Service for unavoidable reasons such as equipment maintenance or failure, or force majeure; in such cases the Company will give advance notice or, where that is not possible, notice afterwards.
3. Where a class is not properly delivered for reasons attributable to the Company (Teacher no-show, system failure and the like), the session is not deducted and, if it has already been deducted, it is restored.

1. The types, prices and composition (including bundled benefits) of lesson packages are as displayed on the payment screen.
2. A lesson package is valid for 1 year (365 days) from the date of payment. Once the validity period ends, any remaining sessions lapse and lapsed sessions are not refundable. The Company notifies Members before the validity period expires.
3. Bonus class sessions included in a lesson package (Complimentary Benefits) follow the validity period of that lesson package and are not deducted before paid sessions (paid sessions are deducted first).
4. A class session is also deducted where the Student fails to attend (absence) without cancelling in advance.
5. Where an existing class arrangement is extended (with the same Teacher), the extension request may be made up to 7 days after the date of the last class.

1. Tickets are valid for 1 year (365 days) from the date of payment in the case of purchased (paid) Tickets, and for 90 days from the date of grant in the case of free (complimentary) Tickets.
2. AI practice time is valid for 1 year (365 days) from the date of payment in the case of paid top-ups, and for 90 days from the date of grant in the case of time provided free of charge (bundled in a package or given as a benefit).
3. Up to 50 Tickets may be purchased in a single payment; where 10 or more Tickets of the same type are purchased in a single payment, a 10% discount applies to the payment amount.
4. Tickets and AI practice time that have passed their validity period lapse and are not refundable.

1. 1:1 Classes: Students may postpone a class until 1 hour before it starts. Standard postponements are limited to once per week, from Sunday to Saturday. Emergency postponements require a reason and have no limit on the number of requests. Valid requests take effect immediately. Postponed classes must still be taken within the validity period of the lesson package (1 year).
2. Group Classes : bookings may be cancelled up to 12 hours before the class starts.
3. Single Lessons: bookings may be cancelled until 1 hour before the class starts, including after a Teacher has been matched. Bookings cannot be cancelled within 1 hour of the class start time.
4. Where a Student fails to attend a class after the cancellation window has closed, the relevant session or Ticket is deducted.
5. If a Member misses 3 free Group Classes without cancelling within the most recent 30 days, participation in free Group Classes is restricted for the next 30 days. Existing free Group Class bookings scheduled during that restriction period are cancelled. Paid Group Classes are not affected. The Company displays this rule on the booking screen and notifies the Member of warnings and the restriction.

1. Payments are processed through an overseas payment provider.
2. Each payment covers one product type (a lesson package, Tickets or AI Practice Credits), and a single payment may include multiple units for products sold by quantity, such as Tickets.
3. On completion of payment, the Company provides by electronic means (email or the payment details screen) a confirmation document setting out the contract details (product description, amount, withdrawal and refund conditions and the like).
4. Where a paid entitlement purchased through an external channel (such as a lesson package code) is registered in the Service, refunds are calculated on the basis of that channel’s selling price (Article 18).

As recurring payment was not introduced, this article was deleted on 9 September 2026.

1. Under Article 17 of the Act on Consumer Protection in Electronic Commerce (Republic of Korea), a Member may withdraw the subscription within 10 days from the date on which the Member received the written contract details (the confirmation document under Article 15, paragraph 3), or, where provision of the Service began later than that date, within 10 days from the date provision began.
2. Lesson Packages and Tickets are divisible services measured in sessions, so withdrawal may be exercised in respect of the unperformed portion, excluding sessions already delivered.
3. Withdrawal may be exercised through the refund request feature in the student portal, by email (team@plazmaenglish.com) or through customer support.
4. On withdrawal, the Company refunds the amount paid less the value of classes already delivered, within the periods set out in Article 19, and does not claim any penalty or damages from the Member. No payment processing fee is deducted, whatever the payment method used.
5. For credit card payments, an additional period may be required after the Company completes the refund before the card issuer cancels the authorisation. That period depends on the card issuer and is not counted within the periods set out in Article 19.

1. Guaranteed full refund before the first class

2. Other refunds

Even where paragraph 1 above does not apply, the Company provides refunds at any time within the validity period of the lesson package on the following basis.

1. Unit of request : refunds are requested per payment. To obtain refunds for several payments, each payment must be selected and requested individually.
2. lesson packages : the amount paid is refunded after deducting the value of classes already delivered. Classes already delivered include not only classes attended but also absences (Article 12, paragraph 4).
3. Treatment of Complimentary Benefits : bonus class sessions, free Tickets, free AI practice time and other Complimentary Benefits are not taken into account when calculating the refund and lapse upon refund. Where only Complimentary Benefits have been used and no paid session has been used, the full amount paid is refunded.
4. Tickets : the amount corresponding to unused paid Tickets is refunded. Tickets already used are not refundable.
5. Where there has been a change of Teacher : where a lesson package has been transferred following a change of Teacher, classes delivered before and after the change are aggregated for the calculation.
6. Overseas payment fee : for payments processed through the overseas payment provider, the processing fee is not returned on refund, and therefore an additional 5% of that payment amount is deducted.
7. Non-refundable cases : payments whose paid classes or Tickets have been fully used, and entitlements that have lapsed on expiry of their validity period, are not refundable.
8. Effect of a refund : once a refund is approved, the classes and matching linked to that payment end immediately and cannot be restored.

The Company displays the estimated refund as a monetary amount on the refund request screen.

1. Refund requests are submitted by selecting the relevant payment in the student portal, and the Company displays the estimated refund amount on the request screen.
2. Refunds are, as a rule, processed using the payment method originally used. Where payment was made through an external channel (such as a lesson package code reseller), the refund may be processed through that channel.
3. The Company completes the refund within 10 business days from the date the refund is approved (or, in the case of withdrawal of subscription, from the date the notice of withdrawal is received).
4. For credit card payments, an additional period may be required after the Company has processed the refund before the card issuer cancels the authorisation and the amount is reflected; that period is not counted within the periods set out in paragraph 3.

1. The Company complies with applicable law and these Terms, and endeavours to provide the Service continuously and reliably.
2. The Company protects Members’ personal data in accordance with its Privacy Policy.
3. Where the Company considers a Member’s complaint or comment to be justified, it deals with the matter as a priority and informs the Member of the process and the outcome.

Members must not engage in any of the following:

1. misusing another person’s information or registering false information;
2. transferring, selling or lending an account, lesson package or Tickets to a third party;
3. recording classes in audio or video by means other than the features provided by the Company, or reproducing, distributing or publishing class content, recordings or transcripts without authorisation;
4. reproducing, distributing or making secondary use of the Company’s content, such as learning materials and curriculum, without authorisation;
5. attempting to deal directly with a Teacher outside the Company (separate classes, monetary transactions and the like);
6. harmful conduct towards a Teacher or other Members, such as verbal abuse, sexual harassment or discrimination;
7. interfering with the proper operation of the Service (unauthorised system access, repeated abuse of payments, refunds or Complimentary Benefits and the like);
8. any other conduct that contravenes applicable law.

1. Copyright in content posted by a Member within the Service (class reviews, community posts and the like) belongs to that Member.
2. The Company may use such content to the extent necessary for operating and displaying the Service (such as showing reviews). Where the content is to be used outside the Service (advertising, promotional material and the like), the Company obtains the Member’s prior consent.
3. The Company may refuse or remove postings that contravene applicable law or these Terms or that infringe the rights of others; community postings may be subject to automated screening before publication.

1. Intellectual property rights in the Service and in content produced by the Company (learning materials, curriculum, class resources, compilations of recordings and transcripts, software and the like) belong to the Company.
2. Members may use the content only for personal learning purposes during their use of the Service, and may not reproduce, distribute, transmit or create derivative works from it without the Company’s prior consent.

1. The Company processes Members’ personal data in accordance with applicable law and its Privacy Policy, which is published on the Service at all times.
2. The Company transfers Members’ personal data overseas in order to provide the Service. This is because the Teachers who deliver the classes are located in the Philippines, and because part of the systems required to operate the Service (AI features, overseas payment, email delivery and the like) are located outside Korea. The recipients, the countries, the timing and method of transfer, the data transferred, the purpose of use, the retention period, and how to refuse the transfer and the effect of doing so are published in a table in the Privacy Policy, where Members can review them and refuse the transfer.

1. The Company is released from liability where it cannot provide the Service for reasons beyond its reasonable control, such as force majeure or failures on the part of telecommunications providers.
2. The Company is not liable for disruption to classes caused by the Member (inadequate devices or network environment and the like). The Company does, however, advise Members of the recommended environment before class.
3. The Company does not intervene in, and is not liable for, transactions or disputes between Members, or between a Member and a third party, that are not conducted through the Service.

Where the Company or a Member causes loss to the other party by breach of these Terms, that party is liable to compensate the loss. This does not apply in the absence of intent or negligence.

1. The Company operates customer support to handle justified comments and complaints raised by Members.
2. Where a dispute between the Company and a Member is not resolved amicably, the Member may apply for mediation to the Consumer Dispute Settlement Commission of the Korea Consumer Agency, the Korea Fair Trade Commission or the Korea Electronic Commerce Mediation Committee, among others.
3. Any litigation between the Company and a Member is to be brought before the court having jurisdiction under the Civil Procedure Act (Republic of Korea).

1. These Terms and the service agreement are governed by the law of the Republic of Korea.
2. However, where a Member is a consumer habitually resident outside the Republic of Korea, the protection afforded to that Member by the mandatory rules of that country is not restricted by this clause.

1. These Terms take effect on 1 September 2026.
2. The Company’s business information is shown at the top of these Terms.